Shipping — Fast Shipping & Easy Returns
We ship via DHL and FedEx from Germany to 14 European countries. Fast standard delivery or express shipping upon request, plus a 30-day return policy.
Ordering Made Easy
By phone: 0049 (0)8241 5014650
Monday through Thursday 9:00 a.m.–5:00 p.m., Friday 9:00 a.m.–4:00 p.m.
Or simply place your order in just 3 easy steps through our online store:
- Step 1: Add the item(s) to your shopping cart.
- Step 2: Enter your address, shipping, and payment information, or the gift recipient’s address.
- Step 3: Finally, click “Place Order Now.”
Fast Delivery
| Country of Delivery | DHL Standard Shipping | FedEx Express Shipping |
|---|---|---|
| Germany Order value up to €39.99 Order value of €40.00 or more |
1–3 days €5.95 €0.00 |
1 day €15.60 €15.60 |
| Austria | 2–4 days · €13.85 | 1–2 days · €55.00 |
| Belgium, Denmark, France, Luxembourg, Monaco, the Netherlands, Poland, the Czech Republic | 2–4 days · €13.85 | 1–2 days · €67.00 |
| Switzerland, Liechtenstein | 2–4 days · €18.55 | 1–2 days · €77.00 |
| United Kingdom (including Northern Ireland and the Isle of Man), Italy, Sweden, Slovakia, Slovenia, Spain, Hungary | 3–5 days · €15.30 | 1 day · €77.00 |
| Bulgaria, Estonia, Finland, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Greece | 2–6 days · €15.30 | 1 day · €77.00 |
* Standard transit time (in business days). FedEx Express does not deliver on Saturdays.
You can find the shipping costs directly on the product detail page under “Shipping Costs.”
Order Cutoff & Shipping Date
- Monday: Order by 8:00 a.m. — Shipped the same business day
- Tuesday through Friday: Order by 10:00 a.m. — Shipped the same business day
- Saturday: Order by 10:00 a.m. — Shipped the next business day
- Sundays or holidays: Shipping on the third business day
When placing an order through our online store, please select this service during the checkout process. For deliveries to Austria, Belgium, Denmark, France, Ireland, Luxembourg, the Netherlands, the United Kingdom, Greece, Italy, Portugal, Spain, Sweden, and Poland, we charge a flat rate of €15.00 per order, regardless of the order total.
Shipping to Austria
We deliver to our customers in Austria quickly and easily via DHL within 2–4 business days (DHL Standard Delivery).
Shipping to Switzerland
For shipments to Switzerland, we recommend using the services of MeinEinkauf.ch. MeinEinkauf.ch handles all customs formalities and delivers the package right to your doorstep for a small fee.
30-Day Return Policy
Not happy with your selection? Take advantage of our 30-day return policy. We want you to be satisfied and enjoy our products. Please read the specific provisions in our Terms and Conditions as well as the return instructions.