FAQ – Frequently Asked Questions
I can’t find my question
Contact our support team via chat, phone, or email. Phone: 08241 918 59 85. Email: service@ideas-in-boxes.com
Can my order be delivered to a Packstation?
Yes. When placing your order, please provide the Packstation number and your postal code. The Packstation can only be used as an “alternate shipping address,” not as a billing address.
I don’t know what to give as a gift
Check out our ready-made gift sets. Our customer service team will be happy to assist you personally.
General Information
What does ideas in boxes do for the environment?
We have only one environment. We use recycled materials (gift boxes, wrapping paper, packing materials, shipping materials), solar power at our headquarters, a paperless office, climate-neutral DHL shipping, and short delivery routes. Learn more at /environmental-protection/.
Ordering Process
What payment methods do you offer?
You can find all payment methods at the bottom of each page under “Payment Methods,” in our Terms and Conditions, and during the checkout process.
How long do deliveries take?
Usually 1–2 business days within Germany. Orders placed by 8:00 a.m. on Monday or by 10:00 a.m. Tuesday through Friday will be shipped the same business day.
Can I see where my order is right now?
After your order has been shipped, you’ll receive a confirmation email with a DHL tracking link.
How can I ship to a different delivery address?
In Step 2 of the order process > Shipping Address > Enter a new address. The invoice will be sent by email.
How much is the flat-rate shipping fee?
Germany: €3.90. Free shipping on orders of €40 or more.
Do you ship internationally?
Yes: Austria, Belgium, Denmark, France, Ireland, Luxembourg, the Netherlands, the United Kingdom, Greece, Italy, Portugal, Spain, Sweden, and Poland. Switzerland via MeinEinkauf.ch.
Will the invoice be included with the package?
No. You will receive your invoice and packing slip exclusively by email.
Can I change or cancel my order after it’s been placed?
Call us at 08241 60 53 800 or email us at contact@ideas-in-boxes.com with the subject line “Change / Cancellation.”
Where can I find information about my order?
In your user account, under “My Orders,” you’ll find the order status, tracking information, and other details.
Privacy / Security
How secure is my data?
We do not sell data. We use your information solely for shipping and payment purposes.
How can I update my information?
Sign in > “User Account Information” and “Address Book” > Update information.
Returns
How do I file a complaint about a defective product?
service@ideas-in-boxes.com or 08241 50 14 650.
How do I return an item?
Online: In the order confirmation, click “View Order” > select “Returns” > choose the item. You’ll receive the free return label via email. Alternatively: Contact our customer service.
How long do I have to return an item?
30 days from the date of receipt of the merchandise.
Newsletter
How can I subscribe to the newsletter?
At the bottom of the home page, you can log in with your email address.
What are the benefits of the newsletter?
We’ll keep you updated on new gift boxes, gifts, and stories related to holidays and special occasions.